Features

In recent months, headlines in the news such as ‘multi-billion-pound black hole’, ‘councils on the brink of bankruptcy’ and ‘sleepwalking into financial disaster’ have portrayed a grim picture of the UK’s economy. The downturn together with soaring inflation and continued budget cuts have left most local authorities in a very challenging position.

All central government departments are at different stages in their digital transformation journey. Some are further along than others for good reason. But do they all need to digitally transform in the same way? Thom Beckett, Transformation Lead at Made Tech, explores the different types of digital change that can be applied to public services to make sure they’re user-centred.