Apple launches self service repair in UK

Tech company Apple have launched their self-service repair programme in Europe, allowing consumers to attempt their own repairs at home. 

The service is now available in the UK and seven other countries around Europe, allowing those who own an iPhone 12, iPhone 13 or some Macbooks to purchase parts and tools to repair their devices using online tutorials. 

Though the Self Service Repair programme has been available in the US since November 2021, it has faced some criticism for being too difficult for most consumers, with the company warning that repairs which go wrong will void any existing warranty. 

Apple’s Chief Operating Officer, Jeff Williams, said: ‘We believe the best technology for our customers and for the planet is technology that lasts … but when a repair is needed, we want customers to have many options for safe, reliable, and secure repair. 

‘That’s why we’re excited to launch Self Service Repair in Europe, giving our customers direct access to genuine Apple parts, tools, and manuals.’

Parts being sold through the store will be the same offered to the company’s authorised repair providers though consumers can choose to rent tools for a week at £54.90 if they don’t want to purchase tools outright for a one time repair. 

Aside from the UK, countries which can now access the service include Belgium, France, Germany, Italy, Poland, Spain, and Sweden. 

Despite the move by Apple to open up access to repairs, devices may still reject refurbished or unofficial components either by locking certain functions straight away or after an update. This is due to a process called ‘serialization’ which pairs devices with specific parts meaning they cannot be interchanged. 

A ‘right to repair’ has been the focus of much campaigning as, specifically tech, companies have begun to limit the control that consumers have over their faulty products and campaigners call for greater consumer freedom and better practices to prevent unnecessary waste. 

The UK’s ‘right to repair’ law required manufacturers to make spare parts available for electrical appliances such as TVs, washing machines, dishwashers and fridges bought after July 1 2021. 

Last month, a report found that the UK civil service had generated a record amount of ICT waste as it moved to refresh systems.

Photo: Apple