Headlines

The world of social housing is changing. The cost-of-living crisis, shortage of affordable housing, worsening mental health and overstretched public services have all contributed to a shift in the role of the customer service team.

Last week saw the conclusion of the UN Climate Change Conference known as COP28 was held in Dubai, involving nearly 200 interested parties. Some expressed frustration over the agreements made not going far enough. In his closing speech, Executive Secretary Simon Stiell admitted that, ‘Whilst we didn’t turn the page on the fossil fuel era in Dubai, this outcome is the beginning of the end. Now all governments and businesses need to turn these pledges into real-economy outcomes, without delay.’