Borough council in Leicestershire partners with IEG4 to deliver more efficient, accessible and high-quality digital services.
As part of a wider modernisation strategy to deliver enhanced efficiency to residents and staff, Charnwood Borough Council and software company IEG4 are to implement what they’re calling a new digital experience platform and online forms suite.
Photo by Christin Hume / Unsplash
The council’s existing customer relationship management (CRM) platform is due to be discontinued later this year. In seeking a replacement, the council wanted a modern, flexible solution that could better support residents and staff, while enabling a more seamless experience to support the council’s ongoing digital transformation programme.
Following a rigorous procurement process, Charnwood Borough Council selected IEG4 for its proven ability to deliver intuitive, integrated digital solutions. The new platform will offer a dynamic and easy-to-navigate portal and CRM, designed to integrate effectively with the council’s existing systems and suppliers. This will enable Charnwood Borough Council to streamline processes, improve accessibility and enhance overall service delivery.
Implementation of the new system has already begun, with rollout to be undertaken in phases to ensure continuity of service. A key milestone will see elements of the system go live later in 2026, aligning with the end of support for the current platform.
Stephen Ferry, CEO of IEG Group, says: ‘Charnwood Borough Council has a clear vision for delivering modern, user-friendly digital services, and we are delighted to support them on this journey. As local government continues to navigate reorganisation, the focus must be on stabilising, simplifying and creating strong digital foundations. Our platform enables councils to streamline services today while building the flexibility and integration needed to adapt, collaborate, and evolve for the future; helping reconfigure entire service ecosystems around intelligence, automation, and better human outcomes.’
Russell Clarke, Head of Revenues, Benefits and Customer Experience at Charnwood Borough Council, adds: ‘We are pleased to be working with IEG4 to deliver a modern CRM and digital platform that will significantly improve how our residents access services and interact with us. This investment is a key step in our wider digital transformation, ensuring we can provide more efficient, responsive, and accessible services now and in the future.’
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