Granicus survey of more than 600 staff in the public sector about digital transformation underlines importance of training and development
More than half of public sectors – 58% – says they have the right digital tools and technology in place where they work – but that they could be used more effectively.
Photo by hj barraza / Unsplash
This is one of the key findings of a survey conducted by the Granicus, the leading provider of customer engagement and experience technology, shared in its new report, Next-generation public services: a digital transformation blueprint.
Drawing on insights from more than 600 public sector professionals, the new report identifies strategic investment in training and upskilling of staff as key to the successful achievement of the sector’s digital transformation goals by 2027.
Some 30% of respondents believed that training and development will be essential over the next three years to unlock the full potential of emerging technologies. Indeed, 25% of respondents believed that digital literacy would be the most likely reason that their organisation was prevented from closing the gap between the digital services they provide now and the those expected by 2027.
Asked what technologies are most needed to close this gap, 39% of respondents cited AI and machine learning as their top priority, with 30% citing big data analytics and 27% cybersecurity. Less than half – 46% – felt ‘happy’ with their organisation’s current digital services overall.
Some 64% of NHS workers who took part in the survey called for more structured support in digital education, while 43% of those in public sector organisations said their work lacked a clear vision for digital transformation vision.
The survey was conducted by Censuswide, in partnership with Granicus. Of the total sample of 634 public sector employees who took part, Granicus carried out its own data collection of 134 individuals. Data was collected between March 26 and 31 this year. Censuswide is a member of the British Polling Council, follows the Market Research Society code of conduct and ESOMAR principles in carrying out its research.
Ian Roberts, UK Managing Director at Granicus, says: ‘It’s clear that digital transformation is not just about technology, it’s about people. Our research aligns with this perception as 25% of respondents believe digital literacy will be a foundational barrier to change and a key skill to address.
‘Leadership and vision were also cited by 27% of workers in playing a role in shaping digital services by identifying knowledge gaps and upskilling specific departments to address digital literacy. With respondents pointing to the need for collaborative leadership to foster faster digital growth, clearly a strategic vision and understanding of the core priorities is critical from a governance perspective.’
In related news:
Hertfordshire authority gives nod to ‘green data centre’ as approval nears
Leave a Reply