Digital garden waste app launches in Hackney
Hackney Council is fourth local authority to take up digital Garden Waste Service developed in collaboration with IEG4.
There’s a ‘black hole’ in our public finances, according to the new Chancellor of the Exchequer, Rachel Reeves. That means serious challenges ahead in delivering public services so many of us rely on. Many local authorities are looking to scale back on non-essential services or are asking local residents to pay for them.
Photo by Carl Tronders
Garden waste is one example. Not everyone in a local authority area has a garden; even those with gardens don’t need regular waste collections. Scaling back operations based on need can save resource and money that councils can apply to other areas.
That’s what Hackney Council is aiming to do with the launch of its new digital Garden Waste Service developed with IEG4, leading provider of digital transformation solutions that are designed to help public sector organisations improve service delivery and operational efficiency.
Hackney is the fourth local council to adopt the technology which offers a seamless and fully integrated process from start to finish. The Garden Waste Service boasts an accessible, mobile-responsive and user-friendly platform, with a straightforward registration process and readily available information at every step. The clear pricing structure means users can make informed choices.
What’s more, the digital service has been developed with the council’s existing waste management system provider, Causeway Technologies. Using APIs and IEG4’s own low-code digital engagement platform, the service automates the entire process, eliminating manual tasks and optimising end-to-end service efficiency. There’s also seamless integration with Civica Pay epayments.
The launch in Hackney follows similar successful deployments by Elmbridge Borough Council, Erewash Borough Council and Huntingdonshire District Councils, all in partnership with IEG4. These have been tailored to integrate with WhiteSpace and Bartec as well as Pay 360, Paysuite (direct debits) and Adelante epayments. Together, the four councils have had more than 100,000 subscriptions to the new services, with revenue exceeding £5m in just the past year.
Paul Dobbs, Service Group Manager in Business & Operational Support at Hackney Council, says: ‘The introduction of the garden waste subscription service was realised in collaboration with our trusted partners IEG4 and Causeway Technologies, and with cutting-edge digital tools optimising service delivery it is supporting us to achieve our savings goals. The rollout was successful and we have achieved our subscription target by early June, thanks in no insignificant part to IEG4 and their smooth and reliable platform.’
Rob De Felice, Business Development Director at IEG4, adds: ‘We have been a proud partner of Hackney for many years, supporting the council with the development of end-to-end digital tools that improve service delivery and respond to their challenges.’
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