New comms solution sees unanswered call rates fall from 23% to just 1%, with marked benefits for students.  Middlesex University in northwest London has signed a 12-month contract with Exponential-e, the specialists in cloud, connectivity, communications and cyber security, to provide a cloud contact centre solution for the clearing process.  Clearing is an important part of the year for any college or university, where they fill … Continue reading Middlesex University improves clearing with cloud contact centre