BCU partners with Exponential-e on cloud-based platform supporting student engagement and service experience  Birmingham City University (BCU) is upgrading its telephony, contact centre and service operations to improve the student engagement and user experience.  The new cloud-based contact centre environment promises to enhance staff productivity, improve student interactions and support the university’s wider 2030 strategy to create inclusive opportunity, social mobility and community-focused outcomes.   BCU has partnered with Exponential-e, specialists in … Continue reading Birmingham City University’s new unified comms platform