Ofcom concludes that vulnerable telecare customers were ‘at risk of harm’ when they were disconnected by digital upgrade to landlines   Communications regulator Ofcom has fined telecoms company Virgin Media a huge £23.8m for ‘serious systemic failures’ that led to the disconnection of phone landlines relied on by vulnerable customers who use telecare alarms.  In fact, … Continue reading Virgin Media fined £23.8m for disconnecting vulnerable customers