Corporation’s new standard operating procedure (SOP) requires ethical and responsible use of generative artificial intelligence (GenAI) across the city
Technology is rapidly changing the way we work. There’s evidence that generative AI, which creates text, images, video and other media from training data, is increasingly being used in the workplace. But ethical questions have also been raised about the correct and responsible way to employ such tech.
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The City of London Corporation has responded to these concerns in its new standard operating procedure (SOP) document, which sets out clear expectations for employees, contractors, vendors and other stakeholders.
The new SOP is underpinned by a set of ‘AI principles’, which emphasise that use of AI must be lawful, transparent, explainable, responsible, accountable, robust, and ethical.
To achieve this, it goes into further detail on a range of factors. For example, the SOP addresses governance and oversight of the technology, stating that all intended uses of GenAI must be declared to the corporation’s information management board, including input, output and distribution.
Ethical and legal compliance is also a key issue. The SOP underlines that GenAI must not be used to generate discriminatory, offensive or inappropriate content. Users are also required to comply with UK data protection laws and intellectual property regulations.
Another factor is transparency. The policy states that all content generated by GenAI must be clearly identified and reviewed for accuracy. Users of the technology must take full responsibility for its use. That ties into the issue of security and data sovereignty, and the corporation mandates rigorous technical assessment of GenAI tools to ensure data protection, especially where platforms are hosted internationally.
In addition, there is integration and risk management. The policy states that plug-in tools must be tested for moderation and factual reliability. Risk assessments are also required for any GenAI-related project, especially where they involve involving personal data.
The SOP will be reviewed regularly to ensure that it keeps pace with technological developments and evolving legal standards.
James Tumbridge, Chairman of Digital Services at the City of London Corporation, says: ‘This policy reflects our commitment to innovation with integrity. By setting clear standards for the use of generative AI, we aim to harness its potential while safeguarding public confidence, data security, and ethical governance. We want people to use AI with thought, and that is what this policy is all about.’
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