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Cyngor Gwynedd and Betsi Cadwaladr University launch Lilli AI

The Welsh council and health authority are monitoring wellbeing in the home with innovative technology. 

Lilli has been used by Betsi Cadwaladr University Health Board since April, and was introduced to help vulnerable adults. The aim is to support them to stay in their own home longer and reduce preventable hospital admissions. 

The platform monitors health remotely via an app. Behaviour patterns and recognised health indicators such as movement, cooking and bathroom trips are all observed and passed to professionals who can assess if data suggests any issues. Major changes to day-to-day activities alert caregivers and trigger a home visit response. 

‘Our aim is to harness this technology to help us move towards a more proactive way of working,’ said Meilir Owen, Project Manager at Cyngor Gwynedd. ‘Lilli will be another valuable tool in our toolbox and will help us support our staff to meet the health and social care needs of individuals at high risk of hospital admissions within their own community.

‘Early interventions will help us to support people who draw on care more holistically, increasing their independence and quality of life,’ they added. ‘We envisage that as the program grows, we will be able to completely rethink how some aspects of care are delivered across the region.’

Lilli is also used by Nottingham City Council, which rolled the service out in 2022. Since implementation, the authority has seen a 40% reduction in residential care referrals and NHS bed discharge rates have accelerated by 16 days. The company set up a Proactive Care Fund in 2024 which can offer up to £1 million in match funding for local authorities and integrated health boards, facilitating more efficient technology procurement. 

Image: Centre for Ageing Better / Unsplash 

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