Figures released from an Ipsos study show huge variations in the proportion of recipients at risk of ‘digital exclusion’. Published late-March 2024, the research was commissioned by the Department for Work & Pensions [DWP] and involved almost 8,o00 people who receive some form of state benefit. The study was conducted between 20th March and 23rd … Continue reading DWP ‘digital confidence’ study offers insight into effective online service provision